Documentation

SupportEzzy Ticket System WordPress Plugin

Plugin Overview

SupportEzzy is an elegant support tickets system and faqs portal for WordPress. This is a stand-alone AngularJS app which runs on a single WordPress page of your website. This app does not interfere with your existing theme and plugins and will work with any kind of WordPress website.

You can use this App as a part of your existing website or create a new WordPress installation and run this app on a homepage.

Launch Demo

Here are a few features of this app:

  1. Built and run on AngularJS and uses WordPress as its backend.
  2. Clean, Modern and Premium quality design.
  3. Get rid of the monthly fees you pay for such premium services.
  4. Runs on a single WordPress page and does not interfere with existing setup.
  5. Unlimited Support Agents (WordPress Users).
  6. Unlimited Departments & Products.
  7. Support agents can be assigned different departments and products.
  8. Tickets are distributed randomly for load balancing to agents based on the department and product selected by the client while submitting the ticket.
  9. Agents can transfer tickets with internal notes to other departments.
  10. Agents can create FAQs from their comments for products.
  11. Customize all email messages sent to client, agent and admin via backend settings with dynamic variables.
  12. Customize color scheme based on your website colors.
  13. Custom login and register Urls if you use any other authentication or membership plugins.
  14. Manage if clients and agents can edit their comments.
  15. Very easy to install and setup. Practically you just need to select a page in plugin settings and its ready.
  16. Translation ready via .PO file.